Claims inspection workflow

Get a surveyor to the vehicle, not just a quote.

InspectKro replaces phone-call dispatch with a live, ETA-ranked bidding board. Inspection partners bid arrival time — not price — the fastest verified ETA wins automatically, and every step from assignment to signed-off report is tracked in one place.

Request a walkthrough See how it works
Built for insurers, inspection partners and surveyorsFour role-based workspaces, one shared case record
Arrival verifiedGPS + accuracy check
Evidence watermarkedTimestamp + location
Claim CLM-30142OD Inspection · Live bidding
04:12
1
Horizon Inspections
4.7 rating
18 min
2
Prime Surveys Co.
4.5 rating
26 min
3
Metro Claim Partners
4.3 rating
31 min
Winner is selected automatically when bidding closes
ETA, not priceBids rank by arrival time
GPS-verified arrivalLocation + accuracy checked
Tamper-evident photosWatermarked at capture
4 role-based workspacesAdmin, insurer, partner, surveyor
End-to-end workflow

From claim to closed report, in five tracked steps.

Every job moves through the same workflow, visible to every party that touches it.

STEP 01

Insurer posts the request

Claim details, vehicle and location are published to eligible inspection partners.

STEP 02

Partners bid their ETA

A live board ranks every bid by arrival time as it's submitted — no price negotiation.

STEP 03

Fastest ETA wins

When bidding closes, the winner is selected automatically — no manual sign-off needed.

STEP 04

A surveyor is assigned

The winning partner assigns one of their surveyors, who can accept or reject the job.

STEP 05

Verified inspection & report

GPS-checked arrival, watermarked photo evidence, then a report the insurer reviews.

Platform capabilities

What actually happens between "claim filed" and "report closed."

No generic project-management chrome — every capability below maps to a real step in the inspection workflow.

ETA-ranked live bidding

Inspection partners submit an arrival estimate, not a price. The board re-ranks in real time as bids come in.

See the workflow

GPS-verified arrival

Surveyors check in with location and accuracy readings, so "arrived" means confirmed on-site, not self-reported.

See the surveyor app

Tamper-evident evidence

Photos captured in-app are timestamped and watermarked at the point of capture, not uploaded after the fact.

See evidence capture

Structured reports

Checklists, photos and surveyor notes are assembled into one report the insurer can review and sign off on.

See report review

Dispute & correction workflow

If a report needs a fix, insurers can request a correction and reopen the case without starting over.

See case handling

Role-based workspaces

Admin, insurer, inspection partner and surveyor each get a purpose-built view — web panel or mobile app.

See all four roles
Operations view

One dashboard for every job in flight.

Case status, live bids and surveyor location, in the view built for insurer and admin teams.

Operations

Active jobs

Illustrative sample view
AK
Open requests24awaiting bids
In bidding9closing soon
Assigned15surveyor en route
Awaiting report7in review
Jobs by daySample data
Surveyors near active claimsSample data
Live bid board — Claim CLM-30142Sample data
Horizon Inspections18 minLeading
Prime Surveys Co.26 min
Metro Claim Partners31 min
Reports on timeSample data
88%within SLA
On timeDelayed
Mobile apps

A dedicated app for each side of the job.

Insurance teams, inspection partners and surveyors each work from an app built around their part of the workflow.

Insurance App

Post requests, track status by stage, and review submitted reports.

MY REQUESTSBidding · Assigned · Completed
CLM-30142 Bidding CLM-30098 Assigned CLM-29944 Completed

Partner App

Bid ETA on open jobs, watch your live rank, and assign a surveyor once you win.

LIVE BIDDINGClaim CLM-30142
Your current rank #1
Bid ETA: 18 minutes

Ranked by arrival time — winner locks in when bidding closes.

Surveyor App

Navigate to site, confirm GPS-verified arrival, and capture watermarked evidence.

EVIDENCE CAPTUREClaim CLM-30142
Arrival verified ±6m accuracy
Why teams switch

Phone-call dispatch doesn't scale. A ranked board does.

No more manual dispatch callsOpen jobs go to every eligible partner at once, not one call at a time.
Arrival is verified, not claimedGPS and accuracy checks confirm a surveyor is actually on-site.
Evidence can't be swapped in laterPhotos are watermarked with time and location at the moment of capture.
One case record, every roleInsurer, partner and surveyor all see the same job status, in real time.
STATUS QUOINSPECTKRO
Dispatch by phone callsLive ranked bidding
Self-reported arrival timeGPS-verified check-in
Photos emailed after the visitWatermarked in-app capture
Status updates over emailShared real-time status
Reports as loose attachmentsStructured, reviewable reports
Reporting

Turnaround and quality, tracked automatically.

Every completed job feeds the same reporting view — no separate spreadsheet to maintain.

Sample view

Average time to report

Tracked from assignment to submission
Bid-to-assignmentMinutesnot days
ArrivalGPS-checkedevery job
EvidenceWatermarkedat capture
ReportsStructuredreviewable
Surveyor performance rankingSample data
Ranked byon-time rate + rating
Ranked byreports needing correction
Ranked byjobs completed
Built for four roles

Everyone gets the view they actually need.

No one-size-fits-all screen — each role works from a purpose-built workspace.

Insurance companies

Post inspection requests, track every claim by status, and review completed reports before sign-off.

Inspection partners

Bid ETA on open jobs, manage a bench of surveyors, and assign the right one once a bid is won.

Surveyors

Accept or reject assignments, confirm GPS-verified arrival, and submit evidence from the field.

Platform admins

Oversee every company, surveyor and case on the platform from one operations panel.

Pricing

Straightforward plans, by inspection volume.

Every plan includes ETA-ranked bidding, GPS-verified arrival and watermarked evidence capture.

S

Starter

For a single inspection company getting started.

₹999/month
Talk to sales
  • Up to 50 jobs / month
  • Live ETA bidding board
  • GPS-verified arrival
  • Mobile apps for all roles
Most requested
P

Professional

For teams running inspections across multiple branches.

₹2,499/month
Talk to sales
  • Unlimited jobs
  • Multiple inspection branches
  • Dispute & correction workflow
  • Reporting dashboard
E

Enterprise

For insurers and networks with custom workflow needs.

Custom
Talk to sales
  • Custom roles & permissions
  • Dedicated onboarding
  • Priority support
  • API access
See it on a real claim

Ready to replace dispatch calls with a live bid board?

We'll walk through the workflow on one of your own claim types — no generic demo script.

Request a walkthrough Talk to us